by Chris Esguerra, MD, MBA January, 31 2023
I am honored to join AI Safety Holdings as an advisory board member. AISH’s mission aligns with my mission with the impact goals targeting the triple aim of outcomes, cost, and experience.
I am reminded of a friend recounting their experience of enrolling in Medicare. A semi-retired healthcare executive with Medicare experience no less, my friend thought they knew what to do. At the end of their circuitous experience, they had 6 logins and passwords to different sites for differing pieces of information about their coverage. And they still did not know who was in network to set up an appointment!
Just that experience alone underlines the complexity that we have created. I couldn’t help but wonder if each log in was for some solution considered “innovative” or at least “helpful.”
As such, AISH’s broader objective of investing in solutions that address the complex problems in healthcare addresses the unproductive practice of innovation in silos. As a healthcare leader in the health plan space, I often encounter point solutions that may promise to “collaborate” or “coordinate,” but ultimately creates another silo that needs to be managed. This often degrades the individual experience of healthcare (as a patient, as a provider). Healthcare is a complex system with complex problems. Complex solutions involve, among other things, understanding the system and working on the system in service to individuals needing healthcare and individuals trying to provide healthcare. Complex solutions also address structures and processes that currently lead to inequitable outcomes with design centering those disproportionately impacted by discrimination.
My experience stitching together complex solutions, often integrating social, behavioral, and physical healthcare with an eye towards the triple aim and equitable outcomes aligns with AISH’s mission. I am excited to support our efforts to end innovation silos.
